Responsible Gaming

At CrownGold Casino, we are committed to promoting responsible gaming and ensuring that our platform remains a safe and enjoyable environment for all players. This page outlines the tools, resources, and policies we have in place to help you stay in control of your gambling activity. We encourage you to read this information carefully and use the available features to manage your play effectively.

Understanding the Risks

Gambling should always be treated as a form of entertainment, not a way to make money. It is important to be aware of the potential risks, including financial loss, time spent playing, and the impact on personal relationships. If you find yourself spending more time or money than you intended, or if gambling is affecting your daily life, we urge you to take action using the tools described below.

Player Protection Tools

CrownGold Casino provides a range of tools that allow you to set limits on your gambling activity. These tools are accessible through your account settings or by contacting our support team.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. Once the limit is reached, you will not be able to make further deposits until the period resets or you choose to increase the limit (subject to a cooling-off period).

Loss Limits

Similar to deposit limits, loss limits cap the amount you can lose over a set period. This helps you manage your bankroll and avoid chasing losses.

Wager Limits

You may also set a wager limit, which restricts the total amount you can bet within a given timeframe.

Session Time Reminders

Enable session time reminders to receive a notification after a certain period of continuous play. This encourages you to take regular breaks and reflect on your activity.

Cooling-Off Periods

If you need a short break from gambling, you can request a cooling-off period. During this time, your account will be temporarily suspended, and you will not be able to log in or place bets. Cooling-off periods typically last from 24 hours up to several weeks.

Self-Exclusion

For players who need a longer break, self-exclusion allows you to block access to your account for a specified period, ranging from several months to an indefinite exclusion. During self-exclusion, you will not be able to access your account, and any promotional materials will be removed from your contact preferences. If you wish to reinstate your account after the exclusion period ends, you must contact our support team and undergo a review process.

To set up self-exclusion, please contact our support team directly via live chat or email. We will guide you through the process and confirm the terms of your exclusion.

Age Verification

CrownGold Casino strictly enforces the legal minimum gambling age of 18 years (or the applicable age in your jurisdiction). We verify the age of all players during the registration process and may request additional documentation at any time. Anyone found to be underage will have their account suspended and any winnings forfeited. We also encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

Support Organisations

If you feel that your gambling is becoming a problem, or if you need advice or support, several independent organisations can help. These services are free, confidential, and available 24/7.

These organisations are independent of CrownGold Casino and offer impartial assistance.

Staying in Control

We recommend the following practices to help you gamble responsibly:

• Set a budget before you start playing and stick to it.
• Only gamble with money you can afford to lose.
• Keep track of the time you spend gambling.
• Take regular breaks and avoid chasing losses.
• Never gamble when you are upset, stressed, or under the influence of alcohol or drugs.
• Treat gambling as a form of entertainment, not as a way to earn income.

Our Commitment

CrownGold Casino is operated by Aveazure SRL under a licence from the Kahnawake Gaming Commission. We are dedicated to providing a fair and transparent gaming environment. Our games use a Random Number Generator (RNG) certified by iTech Labs to ensure random and unbiased outcomes. We also employ 128-bit SSL encryption to protect your personal and financial data.

If you have any questions about responsible gaming or need assistance using any of the tools described on this page, please contact our support team via live chat or email. Our team is available 24/7 and will respond promptly.

Prohibited Activities

We reserve the right to suspend or close accounts of players who engage in behaviour that is inconsistent with responsible gaming, including but not limited to:

• Attempting to circumvent self-exclusion or other limits.
• Providing false information during registration or verification.
• Using the casino to launder money or engage in other illegal activities.
• Colluding with other players or using automated systems to gain an unfair advantage.

Final Reminder

Gambling should be fun. If it stops being fun, or if you feel you are losing control, please use the tools and resources available on this page. Your wellbeing is our priority. Remember, you must be at least 18 years old to play at CrownGold Casino. For more information about our services, please visit our homepage or explore our payment methods.