Terms & Conditions
Welcome to CrownGold Casino. These Terms & Conditions (Terms) govern your use of the website and services provided by Aveazure SRL, a company registered in Costa Rica (registration number 3-102-848946), operating under a licence issued by the Kahnawake Gaming Commission (licence number 3-102-848946). By accessing or using this site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Acceptance of Terms
By registering an account, depositing funds, or playing any game on CrownGold Casino, you confirm that you have read, understood, and accepted these Terms. We may update these Terms from time to time, and it is your responsibility to review them periodically. Continued use of the site after changes are posted constitutes your acceptance of the revised Terms.
Eligibility and Age Restriction
CrownGold Casino is intended for players aged 18 years or older. It is your responsibility to ensure that you are of legal gambling age in your jurisdiction. We reserve the right to verify your age at any time and to suspend or close your account if we suspect you are underage. Gambling under the legal minimum age is a serious offence and may result in legal action.
Account Registration
To use our services, you must register an account by providing accurate and complete information. Registration typically takes 2–3 minutes. You may optionally verify your phone number to receive a no-deposit bonus. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorised use.
Deposits and Withdrawals
We offer a range of deposit and withdrawal methods tailored for Australian players. All transactions are processed in Australian dollars (A$). The minimum deposit for most methods is A$30, with some methods accepting A$20. Withdrawals require a minimum of A$20–A$30 depending on the method. Before withdrawing winnings, you must meet a 3x deposit turnover requirement.
| Payment Method | Type | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|---|
| PayID | Deposit | A$30 | – | Instant |
| POLi | Deposit | A$30 | – | Instant |
| BPAY | Deposit | A$30 | – | Instant |
| Visa/Mastercard | Both | A$30 | A$30 | 1–3 business days |
| Neosurf | Deposit | A$30 | – | Instant |
| MiFinity | Both | A$20 | A$20 | Within 24 hours |
| Apple Pay | Deposit | A$20 | – | Instant |
| Bank Transfer | Both | A$100 | A$100 | 1–5 business days |
| Bitcoin (BTC) | Both | A$20 | A$20 | Within 1 hour |
| Ethereum (ETH) | Both | A$20 | A$20 | Within 1 hour |
| Litecoin (LTC) | Both | A$20 | A$20 | Within 1 hour |
| Tether (USDT) | Both | A$20 | A$20 | Within 1 hour |
| Dogecoin (DOGE) | Deposit | A$20 | – | Instant |
| Ripple (XRP) | Deposit | A$20 | – | Instant |
Maximum withdrawal limits apply: A$10,000 per day and A$30,000 per month. We do not charge deposit or withdrawal fees, but third-party payment processors may apply their own charges.
Bonus Terms and Conditions
Bonuses are subject to specific terms. The following rules apply to all bonuses unless stated otherwise:
- Wagering requirements: All bonuses must be wagered a specified number of times (e.g., 40x or 45x) before winnings can be withdrawn. The wagering contribution of games varies: pokies contribute 100%, while table games and live casino contribute 0% or minimal.
- Maximum bet: While a bonus is active, the maximum bet per round is A$7.50 across all offers.
- Validity period: Bonuses expire 14 days after activation unless otherwise stated.
- Eligibility: Deposits made via Skrill, Neteller, or cryptocurrency do not qualify for the welcome package.
- No-deposit bonus: 20 free spins on Fruit Million (BGaming) are available upon phone number verification using code DIAL20. Winnings from free spins are subject to 40x wagering and capped at A$300.
Welcome Package
The welcome package consists of four deposit bonuses:
| Deposit | Match | Max Bonus | Free Spins | Code | Min Deposit | Wagering |
|---|---|---|---|---|---|---|
| 1st | 120% | A$1,200 | 125 | CG1 | A$30 | 45x |
| 2nd | 100% | A$1,500 | 75 | CG2 | A$30 | 40x |
| 3rd | 80% | A$1,500 | 50 | CG3 | A$30 | 40x |
| 4th | Part of package | A$8,000 total | 150 | CG4 | A$30 | 40x |
Weekly Promotions
We offer a weekly promotional calendar with specific codes and conditions:
- Monday Spin Riches (code MONFS): Deposit from A$45 for up to 100 free spins on Gold Rush with Johnny Cash (BGaming); 40x wagering on winnings; expires within 24 hours.
- Wednesday Royal Treat (code TREAT): Deposit from A$90 for 75% bonus up to A$450 plus 40 free spins on Aloha King Elvis; 40x wagering; 14-day validity.
- Friday Spin Fiesta (code FRISPIN): Tiered free spins (69/79/99) on Hold & Win slots; 30x wagering; daily winnings capped at A$300.
- Saturday Spin Blast (code BLAST): Deposit from A$150 for 100 free spins on Elvis Frog in Vegas (BGaming); 40x wagering.
- Reel Sunday Deal (code SUNFS): Deposit from A$105 for 200 free spins on Lucky Crown Hold and Win; 40x wagering.
- Wheel of Fortune: Minimum deposit A$150 to enter a prize pool of A$2,100 plus 790 free spins; winnings carry 10x wagering on cash prizes and 25x on free spin payouts.
Loyalty Program
Our 10-level loyalty program is open to all players. You earn 1 Comp Point (CP) for every A$10 wagered on pokies. Milestones include:
| Level | CP Required | Reward |
|---|---|---|
| 2 | 150 | A$15 + 25 FS |
| 3 | 300 | A$30 + 50 FS |
| 4 | 700 | A$45 + 100 FS |
| 5 | 1,500 | A$75 + 50 FS |
| 6 | 3,000 | A$112.50 + 50 FS |
| 7 | 10,000 | A$150 + 100 FS |
| 8 | 25,000 | A$300 + 100 FS |
| 9 | 75,000 | A$450 + 100 FS |
| 10 | 250,000 | A$600 + 150 FS |
| S | 500,000 | A$750 + 150 FS |
An invite-only VIP Club offers personalised rewards, faster banking, and a dedicated account manager.
Game Rules and Fair Play
All games on CrownGold Casino use a Random Number Generator (RNG) certified by iTech Labs to ensure fair and unpredictable outcomes. Players must not use any software or device that interferes with the normal operation of games. We reserve the right to void bets and confiscate winnings if we detect fraudulent activity.
Responsible Gambling
We are committed to promoting responsible gambling. We provide tools to help you stay in control:
- Deposit limits
- Loss limits
- Wager limits
- Session time reminders
- Cooling-off periods (available via support)
- Self-exclusion (ranging from months to indefinite)
These tools can be accessed through your account settings or by contacting our support team. Age verification is enforced to prevent underage gambling. If you are concerned about your gambling behaviour, we encourage you to seek help from organisations such as Gambling Help Online or Lifeline.
Prohibited Activities
The following activities are strictly prohibited:
- Creating multiple accounts
- Collusion or cheating
- Using automated software (bots)
- Money laundering or any illegal activity
- Abusing bonuses by exploiting loopholes
- Providing false or misleading information
We monitor accounts for suspicious activity and reserve the right to suspend or close accounts and withhold funds if such activity is detected.
Restricted Regions
CrownGold Casino does not accept players from certain jurisdictions. It is your responsibility to ensure that online gambling is legal in your location. We may use geolocation technology to verify your location and block access from restricted regions.
Privacy and Data Protection
We collect personal information such as your name, address, date of birth, and payment details to provide our services. This data is stored securely using 128-bit SSL encryption and is not shared with third parties except as necessary for payment processing and regulatory compliance. For full details, please refer to our Privacy Policy.
Account Suspension and Closure
We may suspend or close your account at our discretion, including for breach of these Terms, inactivity, or at your request. Upon closure, any remaining balance will be returned to you after verification, subject to any applicable withdrawal limits.
Limitation of Liability
CrownGold Casino and its operators shall not be liable for any loss, damage, or injury arising from your use of the site, including but not limited to loss of funds, technical failures, or third-party actions. Our total liability is limited to the amount of your deposits in the 30 days prior to the claim.
Complaints and Dispute Resolution
If you have a complaint, please contact our support team via live chat (available 24/7) or email. We aim to resolve all complaints within 48 hours. If you are not satisfied with the outcome, you may escalate the matter to the Kahnawake Gaming Commission. We encourage you to gamble responsibly and to seek independent advice if needed.
Governing Law
These Terms are governed by the laws of Costa Rica, where the operator is registered. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Costa Rica.
Contact Information
For any questions regarding these Terms, please contact our support team via live chat (available 24/7) or email. We are here to assist you with any concerns you may have.